Standard Terms and Conditions

1. Definitions

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;

1.2 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.3 "Goods" means the articles that the Buyer agrees to buy from the Seller;

1.4 "Seller" means Tremorvah Industries of ;Unit 8 Threemilestone Industrial Estate, Truro, Cornwall, TR4 9LD

1.5 "Terms and Conditions" means the terms and conditions of sale set out in this document.

2. Conditions

2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a consumer.

2.2 These Terms and Conditions shall apply to all contracts for the Sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.

3. Ordering

3.1 Orders for non-stock items require a deposit of 15%. Cancellation of orders by the Buyer will result in the loss of the deposit to cover any expenses incurred by the Seller.

3.2 Mobility products that are specifically tailored to the individual and/or ordered in specifically for the Buyer are excluded refunds and returns including;

• Rise & recline chairs in a size/fabric of your choice
• Adjustable beds
• Special order wheelchairs
• Power chairs that are made to your specific requirements.

3.3 If the Seller becomes aware of any error in the price or description of a product ordered, the Seller will notify the Buyer and give the Buyer the option to either continue with the order or cancel it.

3.4 All orders for goods are subject to availability. If the Seller cannot supply the Goods for any reason the Buyer will be informed of the situation and will not be charged for those Goods. Any monies already paid by the Buyer for the Goods will be refunded, however, the Seller will not be responsible for compensating the Buyer for any other losses, which may be suffered as a result of the Goods not being supplied.

4. Delivery Times

4.1 Goods supplied within the UK will normally be delivered within 14 days of receipt of order (many within 5 days). However, some specialist items are produced to order and it is advisable for the Buyer to contact the Seller before placing the order to obtain an approximate delivery date.

4.2 Delivery of the Goods shall be made to the Buyer's address specified in the order. All deliveries must be signed for (except items sent by post which are small enough to be put through a letterbox).

4.3 For small aids there will be a delivery charge of £4.95 to cover the cost of postage & packing. Handling of larger items such as Bath Lifters may incur an additional cost. The delivery cost of Security items on this website are included in the cost of the item.

4.4 Delivery to the UK only. Orders in the Channel Islands, the Scilly Isles, the Isle of Man, Scottish Highlands and Islands and Northern Ireland will incur additional deliver charges. Please contact Tremorvah for these costs.

4.5 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

5. Refunds and Returns

5.1 If the Buyer is unhappy with the purchase for any reason the Goods can be returned, in an unused "as new" condition, within the original packaging, within 7 days of delivery for a full refund (less delivery costs). Refunds may take up to 2 weeks to be processed.

5.2 Goods can still be returned to the Seller after the 7 day period for an exchange or credit note. Again, the item must be unused and in its original packaging and the Seller must be notified of the Buyer's intention to return the item within 28 days of delivery.

5.3 For reasons of hygiene and cross infection, the Seller's returns policy does not extend to the following products:
• Mattresses, toppers and pillows
• Incontinence products
• Urinals
• commodes
• Bed Pans
• Bath lifts are not returnable due to hygiene reasons
• Ramps are also non returnable items so please check your measurements carefully

How to notify us:
Email:
By Post: Unit 8, Threemilestone Industrial Estate, Truro, Cornwall, TR4 9LD
Fax: 01872 324372

6. Faulty/Damaged Goods

6.1 The Buyer shall inspect the Goods immediately upon receipt and shall state on the documentation details of damage to either the packaging or the goods. Where this is not done, the Seller will not be responsible for the costs associated with repair or replacement. In all cases damage to goods should be reported to the Seller by phone 01872 324340 within 7 days of delivery. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. All products leave the Seller in a new condition. Please check items before signing. Please do not accept goods if they are damaged and return them immediately.

7. Warranty Policy

7.1 The Seller is an official dealer for all of the products supplied and offer the Goods with the normal manufacturer's parts warranty, typically 12 months, subject to the exclusions detailed below.

7.2 In addition, for all major mobility products i.e. mobility scooters, riser-recliners, bath lifts the Seller will also cover the labour costs associated with repairs under the warranty, subject again to the exclusions below. Where problems do occur, the Seller will normally look to repair the product on site but in some circumstances may arrange for the item to be returned for repair.

7.3 Repairs under the warranty will only be carried out within the Cornwall area.

7.4 General warranty exclusions:

• Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt), motor bushes, normal battery degradation, wheelchair brake adjustment, circuit breaker resetting, resetting user-induced problems on riser-recliners - cleared by disconnecting/re-connecting hand control etc. Where call-outs occur for such items the purchaser will remain liable for the call-out, parts and labour costs. However, the Seller will do its utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be attributable to a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance over the phone.
• Damage attributable to misuse or accident for which the Seller cannot be deemed responsible.

8. Price and Payment

8.1 The price of the Goods shall be as stated [on the Seller's website?] and shall be inclusive of VAT?

8.2 Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

9. Rights of the Seller

9.1 The Seller reserves the right to change the price of any item at its discretion.

10. Force Majeure

10.1 The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock-outs, accidents, war, fire or breakdown of plant or machinery and the Seller shall be entitled to to a reasonable extension of its obligations.

11. Changes to Terms and Conditions

11.1 The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

12. Governing Law and Jurisdiction

12.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.